Frequently Asked Questions

Please find some answer to frequent questions, feel free to contact us if you need personalized answers
Do I need a referral from a doctor or can I just walk in?

You don’t need a referral however we do work closely with surgeons, doctors, and specialists who refer patients to us.
You may also walk in so we could assess the kind of therapy you need. If necessary, we can also refer you to a doctor who can address the other aspects of your condition.

What can I expect from the initial appointment?

The first appointment is primarily an information gathering session, the aim being to accurately diagnose your condition via careful questioning and physical examination. Although this initial appointment is primarily used for assessment and diagnosis, we aim to provide some sort of treatment to aid the healing process.


What is a typical session like?

A physiotherapist will do an assessment, explain your condition in detail and work out the appropriate treatment plan for. A session typically consists of three parts, each tailored to address your needs: hands-on therapy, physical activities or exercises, and the use of electrical modalities and other therapeutic equipment.


What kind of clothing should I wear? Do I need to undress for my therapy?

It may be necessary to partially undress during physical examinations and some of our therapies, however this will always be carried out with your dignity as the highest priority. As some of our sessions may involve physical exercises, wear loose, comfortable clothing such as shorts or sweatpants and bring along sports shoes. These will allow you freedom of movement when you do your physical exercises. They will also give your physiotherapist easier access when he/she needs to do hands-on therapies or use modalities such as ultrasound and TENS machines.


Where is the session held?

Hands-on therapy are done in the privacy of our individual rooms. Part of the physical exercise session will be continued in a common area, where there is more space for activities like moving around with crutches or in our clean and well-appointed gym, if your therapy includes exercising with weights and other equipment.


What can I expect from my physiotherapist?

Your physiotherapist is a trained and licensed professional who has years of experience in physiotherapy and physical education. They have an in-depth understanding of the human body and its intricacies and will be more than happy to educate you on how your own body works, how you can prevent injury, and be proactive about your health.


How long do I need to be in therapy?

The length of time depends on your specific condition. The activities we carry out with you in each session help your body repair itself at its optimum rate. Your commitment to complete your therapy and to keep doing the prescribed physical exercises outside of your sessions (if any) influences the speed of your recovery.


How often and how long is each session?

Each session lasts for 45 – 90 minutes. The frequency of your sessions depends on what is required to treat your condition and your availability.


What payment modes are available?

We accept cash and cheque payments only.

Can I use my medical insurance to cover the fees?

We take upfront payments only, however most insurance providers will reimburse the cost of treatment. Please check with your insurance provider.


When can I expect to see results?

Rebuilding strength and improving your mobility is a gradual process. However, you will notice a positive difference and start feeling better right from your very first session.


Is it safe for infants, pregnant women, the elderly?

Physiotherapy is safe for people of all ages. We have therapies that are specifically for treating infants’ injuries, injuries and ailments commonly experienced by the elderly, and body pains that usually plague expecting mothers.
Our therapies are tailor-made to the needs and present capabilities of each patient so that it is neither risky nor too strenuous for those who are in delicate condition.

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